phoned them again today, and got " we haven't got it done yet, we'll try our best to get it done for the weekend, if not it'll be after the bank hol. We are really busy, we apologise, we thankyou for your patience. Big problem is a lot of truck/machine parts come in and need an overnight fix to keep businesses going"
So basically I am at the back of a quewe, I'll ring them again thur or fri and see whats happening. If he hasnt got it done, I'll call on the following tuesday and tell him which day I am collecting it, either repaired or unrepaired.
(its Steve - using our lases screename)