Just had a load of ball ache with peter lloyd as they overcharged me for a set of lowering blocks. They whacked a few quid on top as the product was over 1Kg...without notifying me of anything. I was very pissed off with this so i'm taking it up with trading standards. They even say i knew the weight of the product when there is no mention of it anywhere on the website. Here's the email i send to trading standards if you're interested...i'll tell you how it comes out!
Hi,
I recently purchased some goods from an on-line supplier namely "Peter LLoyd Rallying". I did this over the internet site they have and paid for my goods to the sum of £26.50 on my card. Whilst checking through my bills i noticed they had charged me £29.95 instead of the invoiced and quoted £26.50. I asked for a refund and have been declined this as they say i chose a postage option that didn't cover the item. The postage i chose was the cheaper option covering items upto 1Kg so i assumed this would cover the item as i could choose the option...also there was no mention of any weight in the product information. This is a copy of the communications i have made with peter lloyd rallying since this overcharging.
The invoice for the products clearly detailing they would charge me £26.50...
Peter Lloyd Rallying Ltd
------------------------------------------------------
Order Number: 1496
Detailed Invoice: https://wilde.uknoc.co.uk/~plr/account_ ... er_id=1496
Date Ordered: Sunday 07 October, 2007
Could I have the 2.0" lowering blocks please. Cheers.
Products
------------------------------------------------------
1 x LOWERING BLOCK KIT (LBK) = £22.00
------------------------------------------------------
Sub-Total: £22.00
Royal Mail (Royal Mail before 12 (up to 1Kg)): £4.50
Total: £26.50
Delivery Address
------------------------------------------------------
904327509345
Billing Address
------------------------------------------------------
34-98590238
Payment Method
------------------------------------------------------
Credit/Debit Card
I then replied with this after i noticed the charge on my card,
Sales,
The total for my purchase including postage comes to £26.50 as shown below on the confirmation email you sent me...however you charged my card £29.95. I would be grateful if you could return the difference to my card as soon as possible.
Thanks, Kelvin.
Peter LLoyd replied with,
the lowering block kits weighs 1.75 kilo and is over the i kilo post that is why you have been charged more sorry for any misunderstanding
Then my reply again...
Sales,
Surely you should have notified me about this extra charge before going ahead and putting it on my card. I made sure there was enough cash to cover this payment and now have been stung with a £30 fine from the bank. I feel this is unfair to charge me the extra without even mentioning it to me. If i had known this i would have gone elsewhere with cheaper postage. I would like you to refund the amount to my account as the invoice you have sent me clearly states you would take £26.50 from my card, not the £29.95 you charged me without any notice.
Thank you, Kelvin.
This is the reply i was sent. I fail to see how i should know the product is over 1Kg as i had never been informed of this throughout the whole process, I also do not wish to pay to send the good back to them as this was clearly no fault of my own. They should surely of sent me an email explaining there would be a surcharge for the weight and asked if it was ok to go ahead.
it states clearly £4,50 up to 1 kilo and that is 1.75 kilo we charge on the weight of the parcel
why put in delivery of 1 kilo when you now it is heavier
if you are not happy return the goods and we will refund your money back
I then sent them a reply detailing i was going to take up this with yourselves and try to resolve the problem as they seem to put all the blame on me for something i really did not know.
How am i supposed to know the weight of the good you are sending me? Surely this information should be on the website. I just want you to refund me the difference of what i was charged and what i was billed for, otherwise i will have to take this up with trading standards.
They then said
well you will have to take it up with the trading standards as we are not prepered too loose money for your own mistake
So, where do i stand with this...i feel they have unfairly charged me this extra without informing me and i would like it back, i would return the product to them but i do not wish to incur extra costs that are not due to any fault of my own. I look forward to correspondance from you.
Thanks, Kelvin.