Bestek

[GJUK]

Kind of not sure if I did the right think giving this guy £215 of my money for his kit, already been delayed in the post, asked for a wiring diagram to make a start on the wiring and was told 'no, it comes with the kit..." after asking him for an update on posting it the response I got was "Christ sake I'm a busy man."

 

Customer service for you!!! I hope this kit is half as good as people have said they are.

 

 

[seaneylad]

Kind of not sure if I did the right think giving this guy £215 of my money for his kit, already been delayed in the post, asked for a wiring diagram to make a start on the wiring and was told 'no, it comes with the kit..." after asking him for an update on posting it the response I got was "Christ sake I'm a busy man."

 

Customer service for you!!! I hope this kit is half as good as people have said they are.

Its a good kit, mine went faulty and replaced with a different kit and its not as good.

Pet hate is poor customer service, id pay a few £ more for good customer service.

[SmokeEm]

Jon, Bestek os a side business for him. His main job is running a pub and a B&B. It'll be worth the wait.

[GJUK]

Jon, Bestek os a side business for him. His main job is running a pub and a B&B. It'll be worth the wait.

 

 

I hear you, problem is his attitude and previously agreed shipping date which he has missed already :-/

 

If it's not hear Wednesday I'll cancel it and let the bank chase him for my refund. No need to talk to me the way he did, even if his life is a bit stressy!

 

Customer service rating so far 1/10. Meh.

[SmokeEm]

Can't argue with that Jon.

 

I picked mine up from him so never required postage. He is a laid back guy usually so the Xmas rush must've gotten to him.

[dalmarshall]

I had one from him a couple of months ago and I must say his advice and service were spot on....Delivered fast too so you must have caught him on a bad day I guess

[GJUK]

He was really nice prior to getting my 16 diget card number!

 

Anyway, hope it turns up tomorrow.

[Vista]

I'd cut him some slack for the moment Jon, it's a busy time of year for everyone and whilst I accept customer service is everything, everyone has an off day from time to time and he does have a lot of happy customers.

[BESTEK]

This is Jon from bestek, might I say that I have rushed this through for you and I even took time to talk to your engine builder about it today, how many people would do that. You have pestered me from the off and when I stay up till 11 pm to get it done I dont expect someone to have a go at me at 09:30 in the morning asking why its not been posted when I told you I had to collect a part for it first thing. I explained that after my compressor threw a rod it would be delayed from a Monday dispatch to a Tuesday dispatch and sure enough it was posted today. 

 

I have some of the best knowledge in trade and I respect customers who respect me, I think that if you work on your communication skills we will get on fine. Might I also point out this order was placed on Friday the 6 Dec and posted on Tuesday 9th December.

[BESTEK]

Thanks to all you other guys for the kind comments, you will be pleased to hear that the pub has now gone, I have a lot more time now but some orders I know are taking to long. I am working on this trying to build up more stock and 500 new group A coils arrive tomorrow (I hope) and we have a wide range of products being built.

[BESTEK]

Seaneylad, what went wrong with yours? if you want it fixed just drop it in to me.

[Col-ashtonmobile]

Well done Jon , you need to stop keep repairing that wanky compressor and buy a new one :mrgreen: 

[seaneylad]

Seaneylad, what went wrong with yours? if you want it fixed just drop it in to me.

Not 100% sure now was a while back, Ended up with auto sparks kit as a cheap alternative at the moment.

Saving to get my pinto rebuilt after xmas sometimes, but will be looking into the Bestek kit again as when it was working it was better than the autosparks kit, ive had the little control box go faulty, and the also the dizzy was rotating when fitted.. both replaced and working now.

 

So ill be in touch when i get round to it, for a new kit. Cheers

[GJUK]

This is Jon from bestek, might I say that I have rushed this through for you and I even took time to talk to your engine builder about it today, how many people would do that. You have pestered me from the off and when I stay up till 11 pm to get it done I dont expect someone to have a go at me at 09:30 in the morning asking why its not been posted when I told you I had to collect a part for it first thing. I explained that after my compressor threw a rod it would be delayed from a Monday dispatch to a Tuesday dispatch and sure enough it was posted today. 

 

I have some of the best knowledge in trade and I respect customers who respect me, I think that if you work on your communication skills we will get on fine. Might I also point out this order was placed on Friday the 6 Dec and posted on Tuesday 9th December.

 

 

No one had a go at you. Your attitude was abrupt and curt on the phone yesterday when I simply asked if you had posted it or not, 

 

If you're set up as a business, agree a delivery date and take someones money, then have a go at the customer when the customer asks you if you've shipped the item, that was a bit disapointing for me to say the least.

 

Anyway, maybe I just caught you on a number days you were stressed about other things going on in your life.

 

Regards,

 

Jon

[BESTEK]

Colin, it was the new one that broke, going back Friday.

[GJUK]

To show balance, credit where credit due. The system is fitted and the engine builder advised its doing what it needs to, engine turned up 195 bhp.

[NudgerSS]

Well played GJUK

[w p e]

he ain't got a compressor really its a set of bellows with a puncture . we all know your stuffs good jon and we all have our off days well you lot do anyway   

[Col-ashtonmobile]

I thought his mouse had died , you know the one who runs in the wheel driving the compressor