Imo you posted this because you were/are angry about your experience,i can appreciate the hasstle and ball ache you went through while the situation was being resolved but i think you just got unlucky and it did get resolved in the end(easy for me to say i know).
Its very apparent that Jon has had alot of happy customers and i have to say i dont really agree with the post,purley because it comes accross a bit,''this is what could happen to you so bear that in mind before ordering''(its all well and good saying have a read and make your own mind up) reading this post could put people off and i think thats unfair when you consider the large percentage of happy custiomers,all my opinion of course