i need help and advice...

[antz]

right guys i need your help!

 

I have a mobile phone contract with ORANGE and i took it out in february with a nice new phone.

In may i sent the phone in for repair with camera problems and micrphone problems. they had it 3 weeks and i got it back. the camera problem was fixed but it still had the speaker problems!

at the beginning of october i sent it in AGAIN with microphone problems and this time it kept turning itself off.

They have had it 4 weeks now and when i rang up today the guy at the local branch said it arrived in ths morning but the phone has 'liquid' damage and its irrepairable!

they basically told me its tough luck and i have to buy a new phone. i can have my old one back if i pick it up. he did say it still turns on though...WOW! its still f**king broken though!

 

but i have never had the phone near water so there is no way it can get water damage unless it happened whilst it was away with them getting repaired.

 

im going in on asturday to pick up my phone and hopefully fight it out to get a new one because i dont see why i should pay for a new phone when im not the one who got it wet!

 

the phone is still under warranty as its only 8 months old but i never took out additional insurance cos it was £6 a month! Surely my existing warranty should cover it in any case!

 

anyone got any ideas before i try to take them on?!

[Mk2Jo]

I would have said that the phone was under warranty still because you've had it less than a year

 

If it was damaged in the post - you may have some cover if you sent it recorded delivery I think ?? You would have to check with the post office.

[Vista]

If they say it has liquid damage then there's no warranty that will pay out, irrespective of whether they're telling the truth. You could take it for an independent assessment but would likely have to pay for that yourself. And that would probably not give any guarantee of making a recovery of your outlay or of getting it fixed by orange if the assessment finds in your favour.

 

You could try claiming on your house insurance Antz, I had mine replaced on my house insurance a few years ago when I leant out the upstairs window and it dropped out of my top pocket onto the drive.

[Copey]

if they wont replace it cancle the contract, if they say you cant, which they most likely will, phone ur bank up and tell them not to let Orange take any money out of ur bank

[Twinkle]

ask to speak to the disconnection team, they normally help out to save losing a customer

 

what phone is it m8?

[antz]

its a sony erricson w850i.

 

aparently liquid damage is not covered in the contract BUT my sisters mate had the same problem and she sent back to the manufacturer herself after been told the same thing an they confirmed IT WAS NOT damaged at all.

 

i might do teh same.

 

plus i took the phone to the shop. they send it off not me.

 

im involving my lawyer auntie

[Twinkle]

wondered if it was a nokia n80 as had lots of problems with mine but orange got it sorted in the end, was all down to software glitches

[antz]

i have problems with orange constantly. as soon as my 18month contract is up they can stuff it

[geoffersmasher]

problem is antz with warranty they try to cover there ass in every possible way, its the same in the bike shop i work in, blatent case for warrenty but we say no because of some tiny little clause.

 

its stupid

 

i take out insurance where i can but thats because im a clumsy bastard

 

but keep on trying

normaly if you moan enough tey will fold

 

we had a guy standing out side the shop telling everyone not to come inside as were terrible, i think it was over a puncure or something stupid

he was there for hours

 

guess what , he got his way

 

so keep trying

[antz]

ill try my best!

 

im going to ask to see the water damage evidence! if they say no then ill say they cant prove it to me and therefore it cant be there

 

 

plus im not paying insurance at £6 A MONTH!