who works

[flyingbanana]

in retail....

 

are you all trained to not give a refund or replacement for goods and just be god damm annoying for refund or replacements...

 

i had to go to currys today (again) after my sat nav item was sent off to be repaired ...28 days later get it back and it lasted one day before it broke again....and they still tried to get it send it off to be repaired for the 2nd time..( another 28 days ).........you can guess who won the battle after a 1 hour saying i wasnt leaving until i got a replacement or full refund

 

why thank you curry's for a free upgrade to the next model and 3 yrs warranty

 

but make it so hard to satisfy customers and just generally piss them off before they do what i asked

[Messenjah]

it pays to read uip a bit before u go just go in quoting the sale of goods act and they give u a refund sharpish

[mossy]

i work in asda....and everything is a no argument return with refund or swap for another one if the original is faulty.

Electricals must have reciept though.

 

plus you get a £5 gift card too..

[Messenjah]

and if u dont have a recipt they will stil offer a swap but no gift card

 

if u argue enuff

[FlashCadillac]

i worked at currys for 2 1/2 years.... yes they are a bunch of tossers

 

the problem is that the normal staff dont have the authority to make refunds of exchanges withtout the managers say so, the managers are only there to make money so they dont want to give you anything extra

 

how long had you had the sat nav before it went wrong???

 

im guessing you didnt take out the insurance?

[Noodles]

When i worked at halford we couldnt swap sat navs over we had to get the customer to sign a waver

[NHR115]

i work in asda....and everything is a no argument return with refund or swap for another one if the original is faulty.

Electricals must have reciept though.

 

plus you get a £5 gift card too..

 

I work in Asda too (for my sins) and its the same up in my store. The customer's get goodwill gestures for anything One day a man pooed himself in the store and because it was our fault that the toilets were too far away he got a giftcard with £20 on it and a full set of clothes!!!!!

[flyingbanana]

i worked at currys for 2 1/2 years.... yes they are a bunch of tossers

 

the problem is that the normal staff dont have the authority to make refunds of exchanges withtout the managers say so, the managers are only there to make money so they dont want to give you anything extra

 

how long had you had the sat nav before it went wrong???

 

im guessing you didnt take out the insurance?

 

it was 10mnths old...wasnt offered the insurance when i brought it....the doris i was speaking to was a 2nd manager and when i asked to speak to the manager she came out with some bulls**t....she defentialy didnt want to budge...even when i mentioned trading standards...... i think she gave up because i made her late and she said she dont get paid for it....

 

to which my response was well you should listen to the customer's a bit more then

 

this is the 2nd sat nav that has gone wrong, the 1st one broke got sent back not repaired so they gave me a upgrade ...then it got nicked.....brought a new one and had the same sort of problem......

 

i will never buy anything again from currys!!!! has they only offer a repair and its a battle to get anything out of them

[Noodles]

what make sat nav is it????

[flyingbanana]

its a tomtom, i do like them but i just seem not to have much luck with them....maybe because it gets used nearly everyday