MM77 Posted October 23, 2009 Report Posted October 23, 2009 I've never understood why you need to say your name when talking to strangers. I mean why do people introduce themselves when they answer the phone? For example, "Hi my name is blah blah, welcome to BT". Why? Why does it make a difference? Can they answer your query better now that you know their name???
Admin Vista Posted October 23, 2009 Admin Report Posted October 23, 2009 If I'm ringing customer services up about a problem I have with something I've bought or something that was agreed and hasn't been provided, I always start by writing down the name of the person I'm speaking to. It helps give some credibility if you have to ring back again later when the problem still hasn't been resolved if you know the date, time and name of the person you discussed it with previously.
MM77 Posted October 23, 2009 Author Report Posted October 23, 2009 Ok true, i'll give you that. But it should be on a need to know basis IMO.
Admin Vista Posted October 23, 2009 Admin Report Posted October 23, 2009 You're ringing them up ergo you need to know? The first thing they're going to ask from you is your name, address post code, birthday, secret code / word, bra size, inside leg length etc etc. You should at least know who it is you're giving all these details too.
MM77 Posted October 23, 2009 Author Report Posted October 23, 2009 You're ringing them up ergo you need to know? The first thing they're going to ask from you is your name, address post code, birthday, secret code / word, bra size, inside leg length etc etc. You should at least know who it is you're giving all these details too. So I should give all that info to them if they're called Paul. But if they're called Andrew I shouldnt??
Mrs O/H/C Posted October 23, 2009 Report Posted October 23, 2009 If they give me their name...i always use it at the end to thank them for their assistance.(Its called being polite) And like Scott said, if you have a name you can then use it if you have to make a repeat phone call.
BIGKEV Posted October 23, 2009 Report Posted October 23, 2009 some people just arent Best way is to write down there names and if they help you they dont get a jiffy bag If they dont help you then they do its that simple. By the way the Jiffy Bag sent from me is full of Mr Whippy
FredTransit Posted October 23, 2009 Report Posted October 23, 2009 If I'm ringing customer services up about a problem I have with something I've bought or something that was agreed and hasn't been provided, I always start by writing down the name of the person I'm speaking to. It helps give some credibility if you have to ring back again later when the problem still hasn't been resolved if you know the date, time and name of the person you discussed it with previously. With you on this one, if you have a complaint or further complaint you know who to direct it at....
deltamal Posted October 23, 2009 Report Posted October 23, 2009 When I phone a supplier and get a breezy "good morning / afternoon" with namecheck and company name, it impresses me more than a sleepy "ullo"
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