Nearly lost a luton due to RAC negligence

[FredTransit]

http://www.standard.co.uk/news/london/the-moment-van-was-left-leaning-precariously-over-pavement-of-london-high-street-9792660.html

 

lost a wheelbearing, the RAC nearly lost us the van

 

From the standard

 

 

 

 

 

Here's the after pic, showing the damage to the springs.....

 

 

[Benjy✌]

Jesus!! Ridiculous! I wouldn't be very happy to be honest! Glad it was saved!

[mk2xflow]

kin hell feckin amatures

[iandq]

that was very lucky, but to be fair you can't really state it was rac negligence, when it is clearly a contractors rig that has failed for whatever reason. not having a dig, just being fair, cheers, ian

[Vista]

Agree with Ian. The article doesn't tell much of the story, what actually happened?

[katana]

In the spirt of fairness ! ! ! If your wagon hadn't broken down it wouldn't have required the services of what was to become a broken wagon!

[FredTransit]

Its like this. The problem was a wheelbearing. I called the RAC. In law my contract is witH the RAC not C&S Motors the contractor. I pay the RAC, I pay C&S nothing. The liability is entirely with the RAC. Its the chain of command.

I am really surprised that anybody would think this is 'just one of those things' and it could be in even the smallest way anything to do with me.

[FredTransit]

In the spirt of fairness ! ! ! If your wagon hadn't broken down it wouldn't have required the services of what was to become a broken wagon!

have to say thats the least fair thing I have ever heard. If you fell into a diabetic coma, then were robbed, would it be your fault?

This was the worst experience I have had with the RAC. It was the low point in the worst example of an exercise in bad communication. In total we were waiting 12 hours before the real problem started. When it really hit the fan, there was petrol pissing out of the van and 3 fire engines were there, and I had to dial 999 myself.

[Vista]

Contractually yes, agree re liability lying with RAC but that doesn't change who is to actually to blame for it happening in the first place, i.e. their subcontractor. What actually happened?

[mk2xflow]

yes mate I agree with you you pay for a service from rac then they subcontract the work to another company ,who obviously run substandard vehicles ,I had an experience with them ,I live up a narrow lane with houses beyond mine , the doris at the end of the lane broke down and the rac put her car on a recovery wagon , only thing was when they passed my house the wagon caught on the corner of my house ripping a 4 foot piece of cement render off the house , had to contact rac and although the driver admitted liability the bitch on the end of the phone at rac claims wanted nowt to do with a claim , I had to involve my solicitor to sort it all out ,RAC your crap

[FredTransit]

This is part of the email I sent to the CEO of the RAC

 

In the process of loading the truck on the van, the bed of the recovery

body started to twist, tipping the luton van over to the passenger side,

dangerously over the pavement and taking it unbelievably close to falling

sideways off the truck onto the pavement. It is a miracle this did not

happen. in theprocess of this tipping, petrol began to run out of the

van's tank all over the road and pavement.The driver, inexplicably, felt

the best thing he could do was call for another of the company's trucks, a

police style full lift hiab, which arrived very quickly. Before that, I

myself called 999 and asked for the Fire Brigade to attend the scene,

telling them the van was in danger of falling off the truck, and that

petrol was running out of it all over the road. Two appliances arrived,

followed shortly by an accident unit. At approximately 22.30 the fire

Brigade closed Kensington High Street. The Firefighters worked on the truck

for the following two hours, pulling the body straight with a very slow

winch

 

tell me what part of this is my fault. Damage found so far is

NS front and rear springs bent

ripped crossmember

locating lugs snapped off the rear axle, allowing it to travel along the springs

crushed spring hanger

[classicwhitey]

oh Hek! surely if you pay the RAC for their services they should be the ones doing the work. they oviously didnt provide the service you pay for so should be had over a barrel for this

[Vista]

tell me what part of this is my fault.

 

 

None of it is your fault.

[FredTransit]

I know. It was just looking like some thought it was. Or at least not the RAC's. OK, there may be some distinction between fault and liability, ultimately the RAC will pay

[Vista]

On the upside, it could have been worse.

 

[FredTransit]

Not really funny mate, sorry. I sort of have it in mind (as far as the RAC goes) its like when a burgler breaks in. You better kill him, or he will sue. For them, it would have been better if she had fell off. Then they would just pay out the value. Though there was the dogs....

[SmokeEm]

Can't see why you are taking it so bad. No-one got hurt, the damage is minor and you'll get compensation to repair it? Chill out Fred, there are people out there REALLY suffering.

[FredTransit]

You being sarcastic? Not funny....

[GJUK]

Whats that van worth anyway?

 

Have you got agreed valuation on the insurance, get them in touch with the RAC.

[Vista]

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