I've put all my paperwork in to DVLA to register my new to me SA imported MK2 Escort van. I had an email from DVLA to say I had not included a photocopy of my driving licence for ID purposes.
At least they emailed me , they usually send it all back with a letter, even though you give them your email and phone number.
I phoned them, and and told them that not only had I taken a picture of the chassis plate printed on an A4 sheet, that I had photo copied my driving licence blown up huge on the other side.
Premating DVLA's incompetence, I also wrote on the A4 sheet that the photo copy of my licence was on the other side of the chassis plate picture.
Just had an email back , to say "oh yes I've found it"
In the past, they have sent it all back saying I hadn't included a cheque, but I had and they lost it. And another time lost my licence.
I don't think I could name a more incompetent outfit.